The iFetch is ridiculously cute and easy to use, but we understand you may still have a few questions. If you don’t find the answer you’re looking for in our FAQ section below, just e-mail us at firstname.lastname@example.org.
Is it safe for my dog?
When introducing your dog to the iFetch, we recommend that you teach him or her to stay behind the iFetch (or to the side of it) as the iFetch prepares to launch. At its highest launch setting (30 feet), the iFetch can toss the ball at speeds which could injure your dog, especially if they are standing directly in front of the iFetch. While most dogs learn very quickly where to stand to avoid getting hit by the ball, adult human supervision is recommended until your dog is fully trained.
How do I get started with iFetch?
It’s easy. All you need to do is plug it in (or insert 6 c-cell batteries), press the button on the back, drop in a ball, and it’s playtime.
Does the iFetch use regular size balls?
The iFetch is designed for indoor/outdoor use with miniature tennis balls that are 40mm or 1.5 inches in diameter (the same size as most miniature tennis balls that you can find in pet stores). You can purchase more balls from our website.
How far does the iFetch throw the ball?
The iFetch has three launch distance settings. 10 feet, 20 feet, or 30 feet. To set the launch distance, all you have to do is press the button on the back to cycle through the settings. The light will turn off after 30 seconds, but the iFetch will remain on (in standby mode) until you drop another ball into the funnel.
How easy is it to train my dog to use the iFetch?
If your dog already loves to play fetch, it should be pretty easy. Some iFetch customers have told us it took them less than 20 minutes (and a handful of treats) to teach their dogs how to use the iFetch. To make things even easier, we have put together some training tips and a short training video.
Does iFetch come in a bigger version for larger dogs?
Due to popular demand, we’re excited to say we’re now developing a bigger version of the iFetch for larger dogs. Keep an eye on our Facebook page or sign up for our newsletter for the latest news.
How long does the iFetch run for on batteries?
A long time! We’ve done extensive testing of iFetch and we have found that it will keep throwing balls for approximately 30 hours on a fully charged set of 6 c-cell batteries. If your dog can play fetch continuously for that long, then you may want to enter your dog into the Guinness World Records.
My dog slobbers a lot, is that a problem?
Some dogs slobber more than others. If your dog is a heavy slobberer, you may need to wipe off the balls from time to time. Some customers who have slobbery dogs have told us they’ve found success with miniature squash balls.
What happens if I put other things in the funnel on the iFetch? (e.g. coins, golf balls etc...)
While that does sound like a fun experiment, we don’t recommend you put anything into the iFetch other than miniature tennis balls as that is not the intended use of the iFetch.
What comes with my iFetch order?
Your iFetch comes with three balls and an AC adapter for 240 volts. Batteries are not included.
What is your return policy?
If you are not satisfied for any reason with your iFetch, you may exchange it for a replacement product or return it for a refund of the purchase price less a £10 restocking charge, in either event, within thirty (30) days from the date of your receipt of the product from iFetch or its authorised reseller. Products returned to iFetch for exchange or refund must be in their original condition, ordinary wear and tear excepted, and sent to the iFetch Customer Care Center at the address below, with shipping charges prepaid, the products packaged appropriately for safe shipment.
FUNPET Ltd. (iFetch non-faulty)
Great Coldharbour Farm
We recommend that the package be insured or sent by a method that provides for tracking. Responsibility for loss or damage does not transfer to FUNPET Ltd. until the returned item is received by FUNPET Ltd. FUNPET Ltd. may refuse to provide an exchange or refund for any product that is damaged due to any of the reasons or conditions set forth below under “Warranty Exclusions”.
WARRANTY EXCLUSIONS: FUNPET Ltd. will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or resulted from:
- Failure to follow iFetch’s operation and maintenance instructions;
- Unauthorised product alteration;
- Weather conditions;
- Damage to the product caused by any animal;
- Abuse, misuse, negligent acts or omissions of Customer and/or persons under Customer’s control; or
- Acts of third parties, acts of God, accident, fire, or other hazards.
Do you ship internationally?
We currently ship to all of Europe with the exception of: Netherlands, Spain, Portugal and Scandinavia.
How long will it take for my iFetch order to arrive?
All orders are sent on a next day service. If your order is placed before 3pm, you will receive the following day (except weekends).
Where is the iFetch Made?
The iFetch was designed, prototyped and commercialised in the US, and is now assembled in China.